Registering attendees and selling tickets is a feature that all organizers need for their events.
Ticketing – Admin Portal
The EventsXD ticketing feature enables you to create and manage the sale of tickets to your event. You’ll have the ability to create multiple ticket types and to control their availability. You’ll also be able to create questions to ask your attendees at checkout, manage ticket orders, review reports of sales and refund orders.
Our paid ticketing fees are as follows:
- EventsXD fee of 2.5%, with a maximum of $8.99 per ticket
- Credit card processing fee of 2.9% +.30 per transaction
Click Ticketing on the left navigation bar. During PREVIEW you will need to request Ticketing and will be contacted by Support within 24 hours. From here you can perform the following tasks:
- Create and manage ticket types
- Create and manage checkout questions
- Review & manage ticket orders
- Review and manage attendees
- View and download ticketing and checkout question reports
- Create discount ticket codes
- Manage ticketing settings
- Publish event tickets
- CheckIn App - checking in your attendees
Getting Started with Free Ticketing/Registration
Registering attendees is a feature that all organizers need for their events. If your event ticketing is free, this feature will allows you to get a list of attendees and communicate with them during the registration period.
To get started, you can jump to Create and Manage Ticket Types.
Getting Started with Paid Ticketing
The first step to ticketing is setting up your account with Stripe. Stripe is a payment provider that will accept credit cards on your behalf and charge your attendees for their tickets and will deposit the revenue straight into your account (as tickets are purchased – we do not hold funds). The fees associated with each transaction are automatically deducted at the time the order is placed by your attendees. You can learn more about Stripe here: https://stripe.com/ . Note: Ticketing is available for USD only.
Refunds: Event organizers have the option to refund ticket orders to their attendees at their discretion. Please note, that when attendees purchase their tickets online, they must agree to our terms and conditions and refund policy which states:
The availability and approval and/or denial of refunds is solely at the discretion of the Event Owner and/or Event Admin for the event in which you are purchasing tickets.
Event Owner and/or Event Admin:
The availability and approval and/or denial of refunds is solely at the discretion of the Event Owner and/or Event Admin. When a ticket is initially purchased, the Event (Owner/Admin) is charged an EventsXD charge of 2.5% (with a maximum of $8.99) per ticket and a credit card processing fee of 2.9%+.30 per transaction.
If an attendee is granted a refund, they will receive a full refund of the purchase price. The original credit card charge will be reversed. As part of the full refund, the credit card processing fee is refunded, but the Event (Owner/Admin) will not be refunded the EventsXD charge of 2.5% (up to $8.99) per ticket, so this is paid back to the attendee from the Event (Owner/Admin) Stripe account.
Please see our Refunds section for more information.
To Sign-Up for your Stripe Account:
- Go to ‘Settings’ under Ticketing OR select the 'Connect with Stripe' button on Ticket Types tab
- Click ‘Connect with Stripe’ blue button
- You will be taken to the Stripe registration page and they will require the following information to set-up your credit card processing account:
- Business Type
- EIN (Tax ID)
- Business Address
- Legal name
- Date of birth
- Social Security Number
Credit Card Statement Details
- Business name
- Phone number
- Routing number
- Account number
- Confirm account number
Stripe Account Information
Once these fields are complete, you will be directed back to the EventsXD Admin Portal so you can continue setting up your ticketing.