Getting Started with Event Ticketing in the Admin Portal

EVENT TICKETING

Registering attendees and selling tickets is a feature that all organizers need for their events.   

Ticketing – Admin Portal

The EventsXD ticketing feature enables you to create and manage the sale of tickets to your event. You’ll have the ability to create multiple ticket types and to control their availability. You’ll also be able to create questions to ask your attendees at checkout, manage ticket orders, review reports of sales and refund orders.

Our paid ticketing fees are as follows:

  • EventsXD fee of 2.5%, with a maximum of $8.99 per ticket
  • Credit card processing fee of 2.9% +.30 per transaction

Click Ticketing on the left navigation bar.  During PREVIEW you will need to request Ticketing and will be contacted by Support within 24 hours.  From here you can perform the following tasks:

 

 

 

Getting Started with Free Ticketing/Registration

Registering attendees is a feature that all organizers need for their events. If your event ticketing is free, this feature will allows you to get a list of attendees and communicate with them during the registration period.

To get started, you can jump to Create and Manage Ticket Types.

 

Getting Started with Paid Ticketing

The first step to ticketing is setting up your account with Stripe.  Stripe is a payment provider that will accept credit cards on your behalf and charge your attendees for their tickets and will deposit the revenue straight into your account (as tickets are purchased – we do not hold funds).  The fees associated with each transaction are automatically deducted at the time the order is placed by your attendees.  You can learn more about Stripe here: https://stripe.com/ .   Note: Ticketing is available for USD only.

Refunds:  Event organizers have the option to refund ticket orders to their attendees at their discretion.  Please note, that when attendees purchase their tickets online, they must agree to our terms and conditions and refund policy which states:

Event Attendee:

The availability and approval and/or denial of refunds is solely at the discretion of the Event Owner and/or Event Admin for the event in which you are purchasing tickets.

Event Owner and/or Event Admin:

The availability and approval and/or denial of refunds is solely at the discretion of the Event Owner and/or Event Admin. When a ticket is initially purchased, the Event (Owner/Admin) is charged an EventsXD charge of 2.5% (with a maximum of $8.99) per ticket and a credit card processing fee of 2.9%+.30 per transaction.

If an attendee is granted a refund, they will receive a full refund of the purchase price.  The original credit card charge will be reversed.  As part of the full refund, the credit card processing fee is refunded, but the Event (Owner/Admin) will not be refunded the EventsXD charge of 2.5% (up to $8.99) per ticket, so this is paid back to the attendee from the Event (Owner/Admin) Stripe account.

Please see our Refunds section for more information.

To Sign-Up for your Stripe Account:

  1. Go to ‘Settings’ under Ticketing OR select the 'Connect with Stripe' button on Ticket Types tab
  2. Click ‘Connect with Stripe’ blue button
  3. You will be taken to the Stripe registration page and they will require the following information to set-up your credit card processing account:

Account Details

  • Business Type
  • EIN (Tax ID)
  • Business Address
  • Website

Personal Details

  • Legal name
  • Date of birth
  • Social Security Number

Credit Card Statement Details

  • Business name
  • Phone number

Bank Details

  • Routing number
  • Account number
  • Confirm account number

Stripe Account Information

  • Email
  • Password

 

Once these fields are complete, you will be directed back to the EventsXD Admin Portal so you can continue setting up your ticketing.

 

 

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